Privacy Policy

Last Updated: January 2026

This Privacy Policy describes how dana99 ("we", "us", "our") collects, uses, stores, shares, and protects your personal information when you access or use our online betting platform and related services (collectively, the "Service"). We are committed to protecting your privacy and handling your data in accordance with international data protection standards and best practices applicable to the online gaming industry.

1. Information We Collect

1.1 Information You Provide Directly

When you register for a dana99 account or use our Service, you provide us with personal information including but not limited to:

• Identity Information: Full legal name as it appears on your Indonesian National Identity Card (KTP), date of birth, gender, nationality, and government-issued identification number.
• Contact Information: Residential address, email address, mobile phone number, and preferred communication methods.
• Account Credentials: Username, password, security questions and answers, and any other authentication information you create.
• Financial Information: Bank account details for deposits and withdrawals including bank name, account holder name, account number, and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja phone numbers or account IDs).
• Verification Documents: Copies or photographs of your KTP, proof of address documents (utility bills, bank statements), selfie photographs for identity verification, and any additional documents requested during the Know Your Customer (KYC) process.
• Communication Records: Content of messages you send to customer support, live chat transcripts, email correspondence, and feedback or survey responses.

1.2 Information Collected Automatically

When you access or use the dana99 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (such as IP address), and mobile network information.
• Usage Data: Pages visited, features accessed, time spent on pages, click patterns, navigation paths, referring URLs, search queries entered on our platform, and interaction with advertisements or promotional content.
• Transaction History: Complete record of all deposits, withdrawals, bets placed, game sessions, bonus claims, wins and losses, and account balance changes.
• Location Data: IP address-based geolocation to verify you are accessing the Service from Indonesia and to comply with regional licensing requirements.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to recognize your browser or device, remember your preferences, analyze platform performance, and deliver personalized content. You can control cookie settings through your browser preferences.

1.3 Information from Third-Party Sources

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers to verify deposit and withdrawal processing.
• Identity Verification Services: Results from identity verification checks conducted through specialized KYC service providers to confirm your identity and prevent fraud.
• Fraud Prevention Databases: Information from shared databases that identify patterns of fraudulent activity, self-excluded individuals, or underage gambling attempts.
• Marketing Partners: If you arrive at dana99 through an affiliate link or marketing campaign, we may receive referral information from those partners.

2. How We Use Your Information

dana99 uses the personal information we collect for the following legitimate business purposes:

2.1 Service Delivery and Account Management

• Create, maintain, and manage your betting account
• Process deposits, withdrawals, bets, and other financial transactions
• Provide customer support and respond to your inquiries
• Send important account notifications including deposit confirmations, withdrawal approvals, and security alerts
• Enable you to participate in sports betting, live casino games, and other gaming activities

2.2 Compliance and Security

• Verify your identity and age to ensure compliance with 21+ age restrictions
• Conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks as required by international gaming regulations
• Detect, prevent, and investigate fraudulent activity, unauthorized access, security breaches, and prohibited conduct
• Monitor betting patterns to identify problem gambling behaviors and enforce responsible gaming policies
• Comply with legal obligations, court orders, and regulatory requirements

2.3 Platform Improvement and Analytics

• Analyze usage patterns to understand how users interact with our platform
• Conduct research to improve Service quality, features, and user experience
• Test new features, betting markets, and gaming products
• Troubleshoot technical issues and optimize platform performance
• Generate aggregated, anonymized statistics for internal business intelligence

2.4 Marketing and Communications (With Your Consent)

• Send promotional emails about bonuses, special offers, and new game releases
• Deliver personalized betting recommendations based on your interests and activity
• Notify you about upcoming sports events, tournament schedules, and enhanced odds
• Conduct customer satisfaction surveys to gather feedback

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.

3. How We Share Your Information

dana99 does not sell your personal information to third parties. We may share your information only in the following limited circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: To facilitate deposits and withdrawals through Indonesian banks and e-wallets
• Identity Verification Services: To conduct KYC checks and verify submitted documents
• Cloud Hosting Providers: To store data securely on enterprise-grade servers
• Customer Support Platforms: To manage live chat, email ticketing, and phone support systems
• Analytics Providers: To analyze platform usage and performance metrics

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

3.2 Legal Requirements and Protection of Rights

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

• Comply with legal obligations, court orders, subpoenas, or regulatory demands
• Enforce our Terms and Conditions and investigate potential violations
• Protect the safety, rights, or property of dana99, our users, or the public
• Detect, prevent, or address fraud, security breaches, or technical issues
• Cooperate with law enforcement investigations

3.3 Business Transfers

In the event dana99 is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize us to share information with promotional partners or participate in joint marketing initiatives.

4. Data Security

dana99 takes data security seriously and implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption (the same technology used by banks for online banking).
• Secure Data Storage: Personal information is stored on secure servers protected by firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Access to personal information is restricted to authorized personnel who need the information to perform their job functions, and all access is logged and monitored.
• Password Protection: User passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Regular Security Assessments: We conduct periodic vulnerability assessments, penetration testing, and security audits by independent third-party experts.
• Employee Training: All staff members undergo data protection and information security training.

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability and will promptly notify you of any data breach that may affect your personal information.

5. Data Retention

dana99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status plus a reasonable period after account closure.
• Transaction Records: Retained for a minimum of seven (7) years after the transaction date to comply with financial record-keeping regulations and facilitate dispute resolution.
• KYC Documents: Retained for a minimum of five (5) years after account closure to comply with anti-money laundering and regulatory requirements.
• Marketing Communications: Retained until you opt out of marketing or for a maximum of three (3) years from your last interaction with dana99.
• Customer Support Records: Retained for three (3) years to maintain service quality and resolve future inquiries.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion procedures.

6. Your Privacy Rights

You have certain rights regarding your personal information held by dana99:

• Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format.
• Right to Correction: If you believe any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it. You can update most information directly through your account settings.
• Right to Deletion: You may request deletion of your personal information, subject to certain exceptions (e.g., where we must retain information to comply with legal obligations or resolve disputes).
• Right to Restrict Processing: In certain circumstances, you may request that we temporarily or permanently stop processing your personal information.
• Right to Object: You may object to processing of your personal information for marketing purposes or where we process information based on legitimate interests.
• Right to Data Portability: You may request that we provide your personal information in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact us at [email protected] with your account details and specific request. We will respond to your request within thirty (30) days. Please note that we may need to verify your identity before processing certain requests to ensure we are protecting your information from unauthorized access.

7. Cookies and Tracking Technologies

dana99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our Service.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly, including authentication, security, and basic features.
• Performance Cookies: Collect information about how you use our platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, display options, and username for automatic login.
• Analytics Cookies: Help us understand user behavior through aggregated data analysis.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. Please note that blocking or deleting cookies may limit your ability to use certain features of the dana99 platform.

8. Third-Party Links

Our Service may contain links to third-party websites, payment processors, or services that are not operated by dana99. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.

9. Children's Privacy

dana99 is strictly for individuals aged 21 and older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have collected information from a person under 21, we will immediately delete that information and close the associated account. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have different data protection laws than Indonesia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection regulations.

11. Changes to This Privacy Policy

dana99 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes by posting the updated Privacy Policy on our platform with a revised "Last Updated" date and, where appropriate, sending you an email notification. Your continued use of the Service after such changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the dana99 platform
• Customer Support: Indonesian-speaking representatives available around the clock

We will respond to all privacy-related inquiries within thirty (30) days.